DragonzAgent Terms of Service

1. Introduction

Welcome to DragonzAgent ("we", "our", "us"), a CRM, marketing automation, and AI platform that helps businesses manage leads, automate communication across WhatsApp, Email and Voice, and run advertising on Meta (Facebook & Instagram) and Google. These Terms of Service ("Terms") govern your access to and use of the DragonzAgent website, applications, dashboards, and related services (collectively, the "Service").

2. Acceptance of Terms

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service. If you are using the Service on behalf of a company or other entity, you represent that you are authorized to bind that entity to these Terms.

3. User Accounts

• You must provide accurate, current, and complete information during sign-up.
• You are responsible for maintaining the confidentiality of your credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately of any unauthorized use of your account.
• We may suspend or terminate accounts that violate these Terms.

4. CRM & Ads Platform Usage

DragonzAgent provides tools to manage leads, pipelines, conversations, automations, campaigns, and analytics. You agree to use the Service only for lawful business purposes and in compliance with all applicable laws, including data protection, anti-spam (such as TCPA, CAN-SPAM, GDPR, DPDP Act), and advertising regulations.

5. Meta & Google Integrations

The Service integrates with third-party platforms including Meta (Facebook, Instagram, WhatsApp Business) and Google (Google Ads, YouTube, Google Workspace). By connecting these accounts, you authorize DragonzAgent to access and process data through their official APIs strictly to provide the requested functionality.

• You must comply with the Meta Platform Terms and Developer Policies.
• You must comply with the Google API Services User Data Policy and Google Ads policies.
• You may disconnect any integration at any time from your dashboard settings.
• We are not responsible for changes, downtime, or policy enforcement by these third parties.

6. User Responsibilities

• Obtain all required consents from contacts before importing or messaging them.
• Ensure your advertising creatives and landing pages comply with platform policies.
• Do not upload malware, illegal content, or content that infringes third-party rights.
• Maintain the accuracy of business and billing information.

7. Data Usage

You retain all rights to the data you submit to the Service ("Customer Data"). You grant DragonzAgent a limited license to host, process, and transmit Customer Data solely to operate and improve the Service. We process personal data in accordance with our Privacy Policy.

8. API Usage

If you access DragonzAgent APIs or use third-party APIs through the Service, you must:

• Respect documented rate limits and usage quotas.
• Not attempt to reverse-engineer, scrape, or overload the Service.
• Not use the API to build a competing product.
• Comply with the upstream provider's terms (e.g., Meta Graph API, Google Ads API).

9. Subscription & Billing

• Paid plans are billed in advance on a recurring basis (monthly or annual) unless stated otherwise.
• Fees are non-refundable except where required by law.
• One-time onboarding or setup fees, where applicable, are non-refundable once delivered.
• You authorize us and our payment processors (such as Razorpay) to charge your selected payment method.
• We may change pricing with reasonable advance notice; changes apply to subsequent billing cycles.
• Failure to pay may result in suspension or termination of access.

10. Prohibited Activities

You agree not to:

• Send spam, unsolicited bulk messages, or content that violates anti-spam laws.
• Use the Service for fraud, phishing, or impersonation.
• Promote illegal goods or services, hate speech, or harassment.
• Attempt to gain unauthorized access to other accounts, systems, or networks.
• Disrupt or interfere with the integrity or performance of the Service.
• Resell, sublicense, or expose the Service to third parties without our written consent.

11. Service Availability

We strive to keep the Service available 24/7 but do not guarantee uninterrupted operation. The Service may be temporarily unavailable due to maintenance, updates, or factors outside our control (including third-party API outages). We are not liable for losses resulting from such downtime.

12. Limitation of Liability

To the maximum extent permitted by law, DragonzAgent and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Service. Our total aggregate liability for any claim shall not exceed the amount you paid to us in the three (3) months preceding the event giving rise to the claim.

13. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access immediately if you breach these Terms, misuse the Service, or create risk or possible legal exposure for us. Upon termination, your right to use the Service ceases. Sections that by their nature should survive termination (such as billing, liability, and dispute resolution) will continue to apply.

14. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via the Service or by email. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Contact Information

For any questions about these Terms, please contact:

DragonzAgent
📧 contact@dragonztech.com
🌐 https://dragonzagent.com