Privacy Policy – DragonzAgent CRM

1. Introduction

Welcome to DragonzAgent CRM, a product of DragonzTech. We are committed to protecting your privacy and ensuring transparency in how your data is handled.

This Privacy Policy explains how we collect, use, and protect your information when you use our platform and connect your social media accounts (such as Facebook and Instagram).

2. Information We Collect

a. Account Information

• Name
• Email address
• Business details
• Contact information

b. Social Media Data (via Meta APIs)

When you connect Facebook or Instagram, we may access:

• Basic profile information (name, profile picture)
• Page details (name, ID)
• Instagram business account details
• Engagement metrics (likes, comments, reach)
• Advertising performance data (if permissions are granted)

c. Usage Data

• Login activity
• CRM interactions
• Automation and campaign data

3. How We Use Your Information

We use collected data to:

• Provide CRM functionality (lead tracking, automation, analytics)
• Connect and manage your Facebook/Instagram accounts
• Analyze campaign performance and engagement
• Improve our services and user experience
• Provide customer support

4. Data Sharing and Disclosure

We DO NOT sell your data.

We may share data only:

• With Meta (Facebook/Instagram) APIs as required for functionality
• With trusted service providers (hosting, analytics)
• When required by law or legal processes

5. Data Storage and Security

We implement industry-standard security measures:

• Encrypted storage of sensitive data
• Secure API communication
• Access control and authentication

However, no system is 100% secure, and users are advised to protect their credentials.

6. User Rights

You have the right to:

• Access your data
• Update or correct your data
• Disconnect social media accounts
• Request deletion of your data

To request deletion, contact us at: contact@dragonztech.com

7. Data Retention

We retain your data only as long as necessary to provide our services or comply with legal obligations.

8. Third-Party Services

DragonzAgent integrates with third-party platforms and APIs including:

• Meta Platforms (Facebook, Instagram, WhatsApp)
• Google Services (Google Ads, YouTube, Google OAuth)
• Hosting, analytics, and infrastructure providers

These integrations are used only to provide requested CRM functionality such as:

• Campaign management
• Social media analytics
• Messaging automation
• Lead management
• AI-powered automation tools

DragonzAgent does not sell user data or misuse third-party platform data.

Users remain responsible for complying with the policies of connected third-party platforms.

8a. Google API Services Usage

DragonzAgent allows users to securely connect their Google accounts using Google OAuth authentication.

With user permission, DragonzAgent may access:

• Google account basic profile information
• Google Ads campaign and analytics data
• YouTube channel and content information

This access is used only to provide requested CRM functionality including:

• Viewing and managing Google Ads campaigns
• Viewing YouTube channel information and analytics
• Connecting Google services to the DragonzAgent platform

DragonzAgent only accesses data explicitly authorized by the user and does not access unrelated Google account information.

Google user data is never sold to third parties.

8b. Google API Limited Use Disclosure

DragonzAgent's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

8c. YouTube Data Usage

DragonzAgent accesses YouTube account information only to:

• Display connected channel information
• Display videos and analytics
• Support user-requested CRM and marketing features

DragonzAgent does not independently publish, modify, or delete YouTube content without direct user action or authorization.

8d. Google Ads Data Usage

DragonzAgent accesses Google Ads account information only to:

• Display advertising metrics
• Manage campaigns
• Create and edit advertising campaigns
• Provide campaign analytics and automation tools

All advertising actions are initiated by authenticated users within the DragonzAgent platform.

8e. Disconnecting Connected Accounts

Users may disconnect connected Google, Facebook, Instagram, or other third-party accounts at any time from their DragonzAgent dashboard settings.

Once disconnected:

• Access tokens may be revoked
• Connected platform synchronization stops
• Associated integrations are disabled

Users may also revoke DragonzAgent access directly from their respective third-party account security settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

10. Contact Us

If you have any questions, contact:

DragonzTech
🌐 https://dragonzagent.com
📧 contact@dragonztech.com

11. Data Deletion Instructions

Users may request deletion of their DragonzAgent account and associated connected platform data at any time.

To request deletion:

1. Send an email to contact@dragonztech.com
2. Mention your registered account email address
3. Specify whether you want:
   • Account deletion
   • Connected platform disconnection
   • Data removal request

Deletion requests are processed within 7 working days.

After deletion:

• Connected platform access tokens may be revoked
• CRM data may be permanently removed from our systems
• Third-party platform data remains governed by their own policies

12. Privacy Policy – DragonzTech CRM (Summary)

At DragonzTech, we respect your privacy and are committed to protecting your data.

1. Data Collection — We collect information such as name, email, phone number, and connected platform data (WhatsApp, Facebook, Instagram, Google Ads) to provide CRM services.
2. Usage of Data — Your data is used to:
   • Manage customer interactions
   • Automate messaging and workflows
   • Analyze marketing performance using AI
3. Third-Party Integrations — We integrate with services such as Meta (WhatsApp, Instagram, Facebook) and Google Ads. Data shared through these services follows their respective privacy policies.
4. Data Security — We implement security measures to protect your data. However, no system is completely secure.
5. Data Sharing — We do not sell or share your personal data with third parties, except as required to provide services.
6. User Control — You can request data deletion or account removal at any time.
7. Changes to Policy — We may update this policy periodically.
8. Contact — For any privacy concerns, contact: contact@dragonzagent.com.

13. Terms of Service – DragonzTech CRM

By using DragonzTech CRM, you agree to the following terms:

1. DragonzTech provides CRM, automation, and AI-based analytics tools.
2. Users are responsible for their data and integrations (WhatsApp, Meta, Google Ads).
3. We do not store or misuse sensitive user data.
4. Service uptime is not guaranteed during development/testing phases.
5. Misuse of the platform may result in account suspension.
6. DragonzTech is not liable for business losses caused by third-party APIs.

For any questions, contact: contact@dragonzagent.com.